Why don’t I see any payment options?

Posted on August 14th, 2023

Unfortunately, we are not able to ship to CA, ID, and GA at the time of this writing. We apologize for any inconvenience this may cause.

How long does payment take to process?

Posted on August 14th, 2023

Depending on the payment method you choose, it may take anywhere from 24 hours up to 1 week to process. This is because the transaction process goes through a number of steps to get from one bank account to another:

• CashApp/Zelle/Venmo: payments are processed the next business day. If it’s been over 1 business day, please contact [email protected] to make sure there are no issues with the name on your order matching your payment.
• Crypto: payments are processed the next business day. If it’s been over 1 business day, please contact [email protected] to make sure there are no issues with the name on your order matching your payment.
• Credit Card: Most credit card payments will show up in our system within 1-2 business days from the day it is taken from your account.
• ACH: payments take 3-5 business days to process (not including weekends).

Why do I still receive ‘payment pending’ emails?

Posted on August 14th, 2023

If you’ve recently made a payment and are still receiving “payment pending” emails, please be patient with us. Our finance team is working as quickly as possible to process payments. These are just reminder emails, so don’t worry if you’ve already paid. They will stop once your payment is confirmed.

If you’ve already placed an order and are waiting for a status update, don’t worry! Your order is in the queue and will be shipped as soon as possible. We appreciate your patience and understanding.

What is the status of my payment?

Posted on August 14th, 2023

We’ve got you covered when it comes to payments! Depending on the payment method you choose, it may take anywhere from 24 hours up to 1 week to process. This is because the transaction process goes through a number of steps to get from one bank account to another:

• CashApp/Zelle/Venmo: payments are processed the next business day. If it’s been over 1 business day, please contact [email protected] to make sure there are no issues with the name on your order matching your payment.
• Crypto: payments are processed the next business day. If it’s been over 1 business day, please contact [email protected] to make sure there are no issues with the name on your order matching your payment.
• Credit Card: Most credit card payments will show up in our system within 1-2 business days from the day it is taken from your account.
• ACH: payments take 3-5 business days to process (not including weekends).

If you have any questions or concerns about your payment, please feel free to reach out to us at [email protected]. We’re here to help!