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How to pay using Zelle?

Posted on February 20th, 2024

Select Zelle at checkout, then click on ‘Complete Order.’ You’ll then receive an email with instructions on how to pay using Zelle.

 If you need to request a new payment instruction email, you can reach out to us at [email protected] and we’ll do our best to assist you.

How to pay using CashApp?

Posted on February 20th, 2024

Select CashApp at checkout, then click on ‘Complete Order.’ An email will be sent to you with instructions on how to pay using CashApp.

Why don’t I see any payment options?

Posted on August 14th, 2023

If you get to the checkout page and aren’t seeing any available payment options, it’s likely because you’ve entered an address in which we aren’t allowed to ship. The states we currently are not able to ship to are ID and GA. We apologize for any inconvenience this may cause.

How long does payment take to process?

Posted on August 14th, 2023

Payments can take up to 72 hours to process depending on the method selected. 

  • Pay by Card: payments are processed the same business day. Orders are shipped within 24 hours of payment confirmation email.
  • Pay by ACH: payments may take up to 3 business days to process. If has been longer than that and you have no received a payment confirmation email, or you’ve deleted the email, please reach out to us at [email protected] to resolve the issue.
  • Zelle/Venmo/CashApp: payments are processed within 1-2 business days. If it has been over 2 business days, please contact [email protected] to make sure there are no issues with the name on your order matching your payment.
  • Crypto (BTC): payments are processed the next business day. If it has been over 1 business day, please contact [email protected] to make sure there are no issues with the name on your order matching your payment. 

Why do I still receive ‘payment pending’ emails?

Posted on August 14th, 2023

If you have made a recent payment and are still receiving the payment pending emails, please bear with us – the finance team is doing its best to process payments as fast as possible. These are reminder emails; ignore them if you have paid, they will stop when payment is confirmed.

What is the status of my payment?

Posted on August 14th, 2023

We’ve got you covered when it comes to payments! Depending on the payment method you choose, it may take anywhere from 24 to 72 hours from time of payment to process. This is because the transaction process goes through a number of steps to get from one bank account to another:

  • Pay by Card: payments are processed the same business day. Orders are shipped within 24 hours of payment confirmation email.
  • Pay by ACH: payments may take up to 3 business days to process. If has been longer than that and you have no received a payment confirmation email, or you’ve deleted the email, please reach out to us at [email protected] and we’ll do our best to assist you.
  • Zelle/Venmo/CashApp: payments are processed within 1-2 business days. If it has been over 2 business days, please contact [email protected] to make sure there are no issues with the name on your order matching your payment.
  • Crypto (BTC): payments are processed the next business day. If it has been over 1 business day, please contact [email protected] to make sure there are no issues with the name on your order matching your payment.

If you have any questions or concerns about your payment, please feel free to reach out to us at [email protected]. We’re here to help!

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